Managed Print Services Frequently Asked Questions
Is the Managed Print Services Program a true month-to-month program?
Yes, you can cancel at any time.
What documentation is used?
A simple to understand program agreement, without the fine print.
How do I place a service call?
During normal business hours, a technician is guaranteed to be onsite within 4 hours of you notifying us of the malfunction. Our average time to repair malfunctions is 2 hours. Qualifying customers requiring 24/7 support should contact our office for details about our expanded service options.
Is my existing equipment eligible for the Managed Print Services Program?
Yes, Sun Print Management has a plan for customers who prefer to retain ownership of their existing equipment. We will cover almost any Hewlett Packard or Lexmark printer, fax, MFP or copier for a flat, low cost per page that is most likely less than what you currently spend on toner alone. Contact our office for further details.
What if my printer, fax, MFP or copier is an InkJet or not HP or Lexmark?
Simple, we'll provide you equipment to use that meets your needs and is eligible under the Managed Print Services Program. The equipment is provided on a month-to-month program agreement based on your usage at our low cost per page pricing!
No Purchase, No Long Term Lease, No Contract (unless you want one), it just doesn't get any easier to update your equipment!
What is "Page Coverage" and how does this affect my cost per copy?
"Page Coverage" is the area of paper that has toner applied to it and is expressed as a percentage. For example, if you were to print a solid block measuring 4.25" by 5.5" on letter sized paper, your Page Coverage would be 50%.
Typically, toner cartridges are rated to produce 10,000 pages at an average of 5% coverage for a cost of around $130 or 1.3¢/page. That's higher than Sun Print Management's Managed Print Services cost per page and doesn't include the use of our equipment or our services!
But wait, there's more... the typical office doesn't produce documents with a paltry 5% coverage, it's usually more like 12% coverage or 3.1¢/page which means for every page you produce you're paying 210% too much not counting equipment or service.
Is Managed Print Services a fixed cost per page regardless of "Print Coverage"?
Yes, Managed Print Services doesn't differentiate between "Print Coverage" levels or paper size, one price covers all contingencies!
Can Sun Print Management supply MICR toner?
Yes, in fact we're uniquely qualified to support MICR technical challenges due to our extensive experience supporting America's largest mainframe installations.
What Technical Support does Sun Print Management offer?
We're happy to provide technical support related to print output issues at no additional charge to our clients. Beyond that, we are able to provide technical support on a myriad of issues on most operating platforms from PCs to mainframes. Please contact us so that we can properly address your specific challenge.
Where is Managed Print Services available?
Managed Print Services is available to any qualifying customer located in the continental United States.
Does Managed Print Services support Mainframe installations?
Yes, Sun Print Management is fully qualified to support your Mainframe installations and has extensive experience in AFP, IPDS environments.
This all sounds too good to be true, what's the catch?
That's one of our most commonly asked questions and the easiest one to answer, THERE IS NO CATCH and we have the testimonials and clients to prove it.